Frequently Asked Questions
Shipping
Do you ship across South Africa?
Yes! We ship nationwide across South Africa. Orders are dispatched within 1–2 business days and delivery typically takes 2–4 business days depending on your location and the delivery option you choose. Please note deliveries to certain outlying areas, hospitals, consulates, high risk areas and farms typically take longer to deliver and also carry extra costs.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address, the weight of your order and the delivery time option you choose. If you have any further questions please contact us directly and we will do everything to advise you and work with you to choose the best possible option if you are uncertain.
Will I receive a tracking number?
Yes, once your order has been dispatched you will receive a tracking number via email so you can follow your parcel's journey.
Do you offer delivery by other suppliers or methods besides the shipping options at checkout?
Yes, in some cases we can accommodate alternative delivery arrangements. If you have a preferred courier, need a same-day delivery service, or require a special delivery method not listed at checkout, please contact us before placing your order. We will do our best to work with you to find a suitable solution, though additional costs may apply depending on the arrangement.
Other shipping options include: Uber Deliveries, Same day: Paxi (Pep) Postnet, Aramex
Do you ship internationally?
We currently focus on South African deliveries. Please contact us if you are based outside of South Africa and we'll do our best to assist. We are working as quickly as possible to service an international market.
Stock & Availability
Are the stock quantities listed on the website definitely available, or do items need to be ordered in first?
The stock quantities shown on our website reflect what we currently have on hand. However, as we are a small business with a curated range, stock levels can change quickly. If you are ordering a larger quantity or a specific item is particularly important to you, we recommend contacting us first to confirm availability before placing your order.
In rare cases, certain items may need to be ordered in, which could affect dispatch times if indicated as "sold out". We will always communicate this with you as quickly as possible though.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, in its original condition and in its original packaging. Please contact us before sending anything back by email or by watsapp. There is a direct icon link in green on the home page.
How do I initiate a return?
Send us an email with your order number and detailed reason for return. We will guide you through the process and provide a return address. Please note that shipping costs for returns are the buyers responsibility
Are there items that cannot be returned?
For hygiene reasons, certain items such as masks and gloves cannot be returned once opened. Sale items are also non-refundable unless faulty.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method
In-Person Pickup
Can I collect my order in person?
Yes! We offer in-person pickup for local customers. Select this pickup option at checkout and we will contact you to arrange a convenient collection time. Please remember to provide your watsapp number and email address when ordering.
Where are you located?
Please contact us directly via whatsapp to confirm our pickup address and for us to provide you with the location pin on Whatsapp. We will then confirm the location, arrange a time that works for both parties and send you a location pin.
How will I know when my order is ready for collection?
You will receive a notification once your order is packed and ready. We will then coordinate a pickup time with you. Alternatively we will whatsapp you to confirm collection day and time. Please remember to supply your correct cell phone number.
Bulk Orders
Can I order items in bulk?
Yes! We welcome bulk orders for events, crafts items, cosplay groups, theatre productions, and more. If you need larger quantities of any item, please get in touch with us before placing your order so we can confirm stock availability and discuss pricing.
Is there a discount for bulk purchases?
We may be able to offer special pricing for large orders. Contact us directly via our Contact page with the items and quantities you need and we'll put together a quote for you.
Custom & Special Sourcing
Can you source items not specifically available on your website?
We love a challenge! If you are looking for a specific steampunk or vintage-inspired item that you cannot find in our store, please reach out to us. We will do our best to source it for you. Contact us via our Contact page or WhatsApp with a description or image of what you are looking for, and we will get back to you with availability and pricing.
Still Have Questions? Talk to Yolande Directly.
SteampunkGear SA is proudly owner-run by Yolande Sinder, who is personally available via WhatsApp for any questions, compliments, complaints, or suggestions — no matter how big or small.
Yolande is deeply dedicated to every client and strives to provide warm, helpful, quick, and efficient service. Your experience matters, and she wants to hear from you!
Reach out via the green WhatsApp icon on the right side of the homepage, via our Contact page, or email directly at ycsinder@gmail.com.
